Privacy Policy

1. Introduction

Inselberg Cloud India Pvt. Ltd. ("Inselberg", "we", "us", "our") is a technology and infrastructure solutions company focused on the intersection of connectivity, energy and digital operations. We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, submit an enquiry, subscribe to our insights, or engage with us as a customer, prospect, partner or visitor.

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and other applicable Indian law. Where any law prescribes a higher standard of protection, that standard prevails.

2. Company Information

This Policy is issued by:

• Legal entity: Inselberg Cloud India Pvt. Ltd.
• Registered Office: [INSERT REGISTERED ADDRESS]
• Corporate Identity Number (CIN): [INSERT CIN — only if verified]
• GSTIN: [INSERT GSTIN — only if verified]
• Business Email: Info@inselbergcloud.com

3. Scope of This Policy

This Policy applies to personal data processed by Inselberg in connection with:

• Your use of our website and its enquiry, subscription and contact forms;
• Business communications with customers, prospects, partners and vendors;
• Evaluation and delivery of our services, including IoT and M2M connectivity, smart metering connectivity, international IoT connectivity, solar energy solutions, solar water pumping, remote monitoring and IoT, installation, commissioning and O&M;
• Events, industry communications and business relationships.

This Policy does not apply to third-party websites, platforms, telecom operators, OEM portals or applications that we do not control. Please review their privacy policies before submitting personal data to them.

4. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

4.1 Contact and enquiry information

• Name, company / organisation, business email, phone number, country or primary deployment market;
• Solution of interest (from the following categories: IoT & M2M Connectivity, International IoT Connectivity, Smart Metering Connectivity, Solar Energy, Solar Water Pumping, Installation / Commissioning / O&M, Remote Monitoring & IoT, Partnership / Joint Opportunity, or Other);
• Expected devices / sites / capacity and target deployment timeline;
• Requirement message describing the use case, devices, geography and operational requirements;
• Consent acknowledgement relating to this Privacy Policy.

4.2 Conditional technical details (where submitted)

For IoT / M2M and smart metering enquiries: expected SIM or device volume; SIM form factor; deployment locations / states / countries; monthly data requirement per device; whether Private APN is required; whether static / private IP is required; device technology / supported bands; whether the rollout is pilot or production.

For solar energy and solar pumping enquiries: number of sites or pumps; pump type or HP range; water source / head details; solar capacity; location / state; whether RMS or remote control is required; whether installation and O&M are required.

4.3 Technical and usage information

• IP address, browser type, device type, approximate location derived from IP;
• Pages visited, referral source, time on page, and other analytical data collected via cookies or similar technologies.

4.4 Business and transactional information

• Contracts, purchase orders, invoices, payment records and other commercial documentation, where you engage us as a customer or vendor.

4.5 Compliance and communication records

• Correspondence (emails, messages, meeting notes), legal, tax and regulatory records as required by applicable law.

We do not intentionally collect sensitive categories of personal data (such as financial account passwords, health information or biometric data) through our website or enquiry forms.

5. How We Collect Personal Data

• Directly from you — through our website forms, emails, phone calls, meetings, event registrations or proposals;
• Automatically — through cookies, server logs and analytics tools when you use our website;
• From publicly available sources — such as company websites, business registries, industry directories, where relevant to a business relationship;
• From third parties — such as partner referrals or event organisers, where lawful and relevant.

6. Purposes of Processing

We process personal data for the following purposes:

• To respond to your enquiry and route it to the appropriate technical or commercial team;
• To evaluate the technical and commercial feasibility of a requirement, and to structure a suitable solution approach — recognising that coverage, network technology, roaming availability, IP features and commercial terms vary by country and operator and are subject to regulatory and partner availability;
• To prepare proposals, manage contracts, and deliver, support and operate our services, subject to the scope defined in the applicable written agreement;
• To manage our business relationships, including invoicing, reporting and compliance;
• To send you insights, technical content or updates about our capabilities, where permitted by law;
• To improve our website, content and services based on aggregated and analytical insights;
• To meet legal, tax, regulatory and audit obligations;
• To establish, exercise or defend legal claims;
• To prevent fraud, abuse, unauthorised access or misuse of our website.

7. Legal Basis for Processing

Under the DPDP Act, we process personal data on the basis of:

• Your consent — where we ask for it, for example when you submit an enquiry form or subscribe to insights;
• Legitimate uses permitted by law — such as responding to a request you have made, performing a contract, meeting legal obligations, or protecting our legal rights.

Where processing is based on consent, you may withdraw that consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing carried out before withdrawal, and it may affect our ability to respond to a specific enquiry or provide a specific service.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure the website functions correctly;
• Understand how visitors use the site (analytics);
• Remember certain preferences (such as form state or language selection, where implemented);
• Improve website performance and content quality.

Cookies we may use fall into the following categories:

• Essential cookies — required for the website to function, including security and session management;
• Analytics cookies — help us understand aggregate visitor behaviour;
• Preference cookies — remember user settings.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by applicable law, we will seek your consent before setting non-essential cookies.

9. Sharing of Personal Data

We do not sell personal data. We may share personal data with the following categories of recipients, on a need-to-know basis and under appropriate confidentiality and security obligations:

• Service providers — hosting, CRM, email, analytics and IT infrastructure providers acting on our instruction;
• Technology, connectivity and delivery partners — where required to evaluate or deliver a solution, including telecom operators, IoT platform providers, solar OEMs, system integrators and field-service partners, subject to project requirements and commercial feasibility;
• Professional advisors — lawyers, auditors, accountants and insurers;
• Government, regulatory or judicial authorities — where required by law, court order or lawful request;
• Successors — in connection with a merger, acquisition, restructuring or transfer of assets, subject to equivalent privacy safeguards.

We take reasonable steps to ensure that any third party receiving personal data is bound by appropriate confidentiality and data-protection obligations.

10. International Transfers

Because we operate in connectivity, energy and digital infrastructure and work with technology, telecom and cloud service providers, personal data may be processed or stored in countries other than your own. Where we transfer personal data internationally, we take reasonable measures to ensure such transfers comply with the DPDP Act and applicable law, including any restrictions notified by the Central Government on transfers to specific countries or territories.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required or permitted by applicable law (including for tax, accounting, contract, audit or legal claims purposes). When personal data is no longer required, we take reasonable steps to delete, anonymise or securely destroy it in accordance with our internal retention practices.

12. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, encryption where appropriate, secure hosting infrastructure and confidentiality obligations on our personnel and partners.

No method of transmission over the internet or method of electronic storage is completely secure. While we take data protection seriously, we cannot guarantee absolute security.

13. Your Rights

Under the DPDP Act, as a Data Principal you have the right to:

• Access — request a summary of the personal data we hold about you and information about how it is processed;
• Correction and erasure — request correction of inaccurate or incomplete data, and erasure of data that is no longer necessary for the purpose for which it was collected;
• Withdraw consent — where processing is based on your consent;
• Nominate — nominate another individual to exercise your rights in the event of death or incapacity;
• Grievance redressal — raise a grievance about our handling of your personal data.

To exercise these rights, please contact us using the details in Section 19. We may need to verify your identity before acting on a request. We will respond within the timeframes prescribed by applicable law.

14. Children's Privacy

Our website and services are intended for business users and not for children. We do not knowingly collect personal data from children (as defined under the DPDP Act — individuals under 18 years of age) without verifiable parental or guardian consent. If we become aware that we have inadvertently collected such data, we will take reasonable steps to delete it. If you believe we may have collected data from a child, please contact us.

15. Marketing Communications

Where permitted by applicable law, we may send you insights, technical content or updates about our capabilities. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Opting out of marketing will not affect essential service-related communications (such as contract, invoicing, support or security notices).

16. Third-Party Links and References

Our website may link to or reference third-party websites, platforms, telecom operators, OEM portals or applications. We do not control those websites and are not responsible for their privacy practices. Any reference on our site does not imply a partnership, endorsement or recommendation unless expressly stated. We encourage you to review the privacy policies of any third-party website you visit.

17. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Where changes are material and required by law, we will take reasonable steps to communicate them.

18. Grievance Officer

In accordance with applicable law, the details of our Grievance Officer are:

• Name: [INSERT GRIEVANCE OFFICER NAME]
• Designation: [INSERT DESIGNATION]
• Email: [INSERT GRIEVANCE OFFICER EMAIL]
• Address: [INSERT REGISTERED ADDRESS]

The Grievance Officer will acknowledge and address complaints within the timeframes prescribed by applicable law.

19. Contact Us

For general privacy questions, requests or concerns, contact us at:

• Privacy Email: Info@inselbergcloud.com
• Registered Office: [INSERT REGISTERED ADDRESS]
• Business Hours: [INSERT BUSINESS HOURS]